英語(yǔ)接商務(wù)電話注意的方面
電話是最迅速的聯(lián)絡(luò)工具，尤其在今天，一切都國(guó)際化，因此國(guó)際電話也逐漸普遍。一旦拿起話筒怎樣接聽(tīng)越洋而來(lái)的電話呢?應(yīng)該說(shuō)些什么?這時(shí)候電話英語(yǔ)的重要性可想而知.接下來(lái)，小編給大家準(zhǔn)備了英語(yǔ)接商務(wù)電話注意的方面,歡迎大家參考與借鑒。
英語(yǔ)接商務(wù)電話注意的方面
假如你能夠把基本的電話英語(yǔ)學(xué)會(huì)了，電話英語(yǔ)何所恐懼?起初幾句可能無(wú)法隨心應(yīng)答，但是再繼續(xù)說(shuō)下去以后，自然就會(huì)流暢起來(lái)。我們通常認(rèn)為：如果要學(xué)習(xí)英語(yǔ)，就得學(xué)習(xí)完美的英語(yǔ)，講一口字正腔圓，毫無(wú)文法錯(cuò)誤的英語(yǔ)。這種近乎苛求的學(xué)習(xí)態(tài)度，愈增加學(xué)習(xí)的困難。
初學(xué)者雖然在文法上的表現(xiàn)不是很正確，發(fā)音也有點(diǎn)兒走音。但最起碼的交談，或彼此之間的交流，仍然可以獲得某種程度的溝通。打電話以英語(yǔ)交談時(shí)，只要牢記與善用下列四點(diǎn)就可以暢行無(wú)阻：
1、Speak clearly. (清楚地說(shuō))
2、Speak slowly. (不慌不忙地說(shuō))
3、Don’t hesitate1 to speak. (不躊躇不猶豫地說(shuō))
4、Write down the message. (把慨要記在便條紙上)
一接到說(shuō)英語(yǔ)的電話，首先應(yīng)說(shuō)：“Hello”，這一句話相當(dāng)與中國(guó)的“喂!喂!”。順利地說(shuō)出：
1、“Hello”，這是電話英語(yǔ)的第一步。“Hello”說(shuō)出后，接著就是報(bào)姓名。
2、This is 姓名 Speaking(是某某人在說(shuō)話)
電話英語(yǔ)的基本構(gòu)造如上，但也可以省略、簡(jiǎn)潔地回答。事實(shí)上在電話中往往使用最簡(jiǎn)潔語(yǔ)句來(lái)表達(dá)?？梢灾苯诱f(shuō)This is 姓名，Speaking省略。也有人省略[This is]，而說(shuō)成：姓名speaking.
以上無(wú)論哪一種省略說(shuō)法，都少不了“通名報(bào)姓”，電話里誰(shuí)在答話?誰(shuí)來(lái)電話?這才是最重要的。
才是電話常識(shí)。在商業(yè)電話方面，如果你是營(yíng)銷部的人，不妨說(shuō)：“營(yíng)銷部的某某人” ：
△Sales department, 某某speaking.
如果公司有電話總機(jī)，總機(jī)小姐或者接電話的人就可以這樣說(shuō)：
△公司(企業(yè))名(如 IBM), May I help you? (IBM總部，我能幫你做什么?)
通常如上的說(shuō)法就可以，一切講究時(shí)間、效率，所以在談話的同時(shí)又要顧慮到別的電話隨時(shí)都可能打進(jìn)來(lái)，因此閑話少說(shuō)，接電話，訊即導(dǎo)入事情核心。
2、“May I help you?”這是詢問(wèn)對(duì)方意見(jiàn)，最直截了當(dāng)?shù)脑儐?wèn)方法，在英文會(huì)話來(lái)說(shuō)，這是一定的基本語(yǔ)句。這樣的回答，會(huì)讓對(duì)方覺(jué)得你很有禮貌。接聽(tīng)了電話以后，還要說(shuō)些客套話。在某種意義來(lái)說(shuō)，善于說(shuō)話的人們，往往會(huì)在打招呼的客套話身上下點(diǎn)兒功夫，使聽(tīng)者產(chǎn)生好感。
先打招呼，說(shuō)句客套話，然后才進(jìn)入主題，這是電話英語(yǔ)或者是英語(yǔ)會(huì)話的一定程序。也是對(duì)話、會(huì)話所不可或缺的。如：
△早晨(上午) Good morning. (早安!)
△午后(下午) Good afternoon. (午安!)
△黃昏(晚上) Good evening. (晚安!)
△“Hi.”在好朋友或親近的人時(shí)，都可以使用。
在掛斷電話時(shí)，最后應(yīng)該道別一聲。如：
△Good-bye. (再見(jiàn)!)
△Bye-bye.
△See you later.
此外還可以說(shuō)一些復(fù)雜的句子以結(jié)束會(huì)話，如：
△Take care. (小心照顧自己)
△Have a nice weekend. (祝周末愉快!)
△Have a good trip. (祝旅行愉快!)
△Enjoy your vacation. (祝假期快樂(lè)!)
擴(kuò)展：商討價(jià)格
Dan Smith是一位美國(guó)的健身用品經(jīng)銷商，此次是Robert Liu第一回與他交手。就在短短幾分鐘的交談中，Robert Liu既感到這位大漢粗獷的外表，藏有狡兔的心思——他肯定是沙場(chǎng)老將，自己絕不可掉以輕心。
雙方第一回過(guò)招如下：
D: I'd like to get the ball rolling (開(kāi)始) by talking about prices.
R: Shoot. (洗耳恭聽(tīng)) I'd be happy to answer any questions you may have.
D: Your products are very good. But I'm a little worried about the prices you're asking.
R: You think we about be asking for more? (laughs)
D: (chuckles莞爾) That's not exactly what I had in mind. I know your research costs are high, but what I'd like is a 25% discount.
R: That seems to be a little high, Mr. Smith. I don't know how we can make a profit with those numbers.
D: Please, Robert, call me Dan. (pause) Well, if we promise future business - volume sales (大筆交易) - that will slash1 your costs (大量減低成本) for making the Exec-U-ciser, right?
R: Yes, but it's hard to see how you can place such large orders. How could you turn over (銷磬) so many? (pause) We'd need a guarantee of future business, not just a promise.
D: We said we wanted 1000 pieces over a six-month period. What if we place orders for twelve months, with a guarantee?
R: If you can guarantee that on paper, I think we can discuss this further.
Robert回公司呈報(bào)Dan的提案后，老板很滿意對(duì)方的采購(gòu)計(jì)劃;但在折扣方面則希望Robert能繼續(xù)維持強(qiáng)硬的態(tài)度，盡量探出對(duì)方的底線。就在這七上八下的價(jià)格翹翹板上，雙方是否能找到彼此地平衡點(diǎn)呢?請(qǐng)看下面分解：
R: Even with volume sales, our coats for the Exec-U-Ciser won't go down much.
D: Just what are you proposing?
R: We could take a cut (降低) on the price. But 25% would slash our profit margin2 (毛利率). We suggest a compromise -10%.
D: That's a big change from 25! 10 is beyond my negotiating limit. (pause) Any other ideas?
R: I don't think I can change it right now. Why don't we talk again tomorrow?
D: Sure. I must talk to my office anyway. I hope we can find some common ground (共同信念) on this.
NEXT DAY D: Robert, I've been instructed to reject the numbers you proposed; but we can try to come up with some thing else.
R: I hope so, Dan. My instructions are to negotiate hard on this deal - but I'm try very hard to reach some middle ground (互相妥協(xié)).
D: I understand. We propose a structured deal (階段式和約). For the first six months, we get a discount of 20%, and the next six months we get 15%.
R: Dan， I can't bring those numbers back to my office -- they'll turn it down flat (打回票).
D: Then you'll have to think of something better, Robert.
Dan上回提議前半年給他們二成折扣，后半年再降為一成半，經(jīng)Robert推翻后，Dan再三表示讓步有限。您知道Robert在這折扣縫隙中游走，如何才能摸出雙方都同意的數(shù)字呢?他從錦囊里又掏出什么妙計(jì)了呢?請(qǐng)看下面分解：
R: How about 15% the first six months, and the second six months at 12%, with a guarantee of 3000 units?
D: That's a lot to sell, with very low profit margins3.
R: It's about the best we can do, Dan. (pause) We need to hammer something out (敲定) today. If I go back empty-handed, I may be coming back to you soon to ask for a job. (smiles)
D: (smiles) O.K., 17% the first six months, 14% for the second?
R: Good. Let's iron out (解決) the remaining details. When do you want to take delivery (取貨) ?
D: We'd like you to execute the first order by the 31st.
R: Let me run through this again: the first shipment for 1500 units, to be delivered in 27 days, by the 31st.
D: Right. We couldn't handle much larger shipments.
R: Fine. But I'd prefer the first shipment to be 1000 units, the next 2000. The 31st is quite soon - I can't guarantee 1500.
D: I can agree to that. Well, if there's nothing else, I think we've settled everything.
R: Dan, this deal promises big returns (賺大錢) for both sides. Let's hope it's the beginning of a long and prosperous relationship.
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