英文投訴信回復范文_客戶投訴回復函范文
怎么用英語來回復客戶發(fā)來的投訴信，怎樣寫才比較合適?下面是學習啦小編給大家整理了投訴信回復英文范文，供大家參閱!
英文投訴信回復范文1
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
英文投訴信回復范文2
對于無理取鬧的客人：
Dear Sir/Madm:
Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect service,hope you could kindly forgive us. We look forward to serving you again with more satisfied service. Again please accept our sincere invitation and we will be waiting for your soon arrival.
with all our best regards and wishes!
yours,
英文投訴信回復范文3
假如你是王華，在第一百貨商店買了一部SQ200手機，發(fā)現(xiàn)手機有質量問題，寫信給商店經(jīng)理投訴。內(nèi)容如下：
1. 不能拍照，不能收發(fā)信息，等等。。。
2. 希望對方可以允許你退貨或者是換部新手機。
3. 寫信日期是2008年12月21日。注意書信格式。
No.7 Jiang Nan Road,
Chongqing City, China
stDec. 21, 2008
Dear Manager,
My name is Wang Hua. I am writing this letter to tell you some problems about the SQ200 cell phone which I bought from
ththe First Super Store on Dec. the 18.
First of all, the cell phone can not be used to take pictures. It seems that there is something wrong with the camera. Second,
I can neither receive nor send messages through this cell phone. Moreover, the buttery power is too short to last for one day.
Because of the above issues, I require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to me. If you have any better suggestions please contact me as soon as possible.
Thank you!
Yours Customer,
Wang Hua.
假如你是第一百貨公司的經(jīng)理吳剛，針對上文給予回復。
thDec. 30, 2008
Dear Mr. Wang,
My name is Wu Gang, the General
Manager from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for telling us
about these problems.
As far as your SQ200 cell phone is
concerned, I suggest that you return it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect!
Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me. Have a good day!
Sincerely,
Wu Gang.
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