處理酒店投訴英語情景對話
做酒店服務的，注定有可能會遭到客戶的投訴，這個時候，如果用英語我們如何與客戶對話解決?下面是學習啦小編給大家整理的處理酒店投訴英語情景對話，供大家參閱!
處理酒店投訴英語情景對話
Dialogue A
A guest(B) wants to change a room.He goes tothe assistant manager(A)
A：Good morning，sir.What can I do for you?
B：I'm Bell.I'm in Room 908.Can you change theroom for me?It's too noisy.My wife was woken upseveral times by the noise the baggage elevator made.She said it was too much for her.
A：I'm awfully sorry，sir.I do apologize.Room 908 is at the end of the corridor.It'spossible that the noise is heard early in the morning when all is quiet.
B：Anyhow，I'd like to change our room.
A：No problem，sir.We'll manage it，but we don't have any spare room today.Could youwait till tomorrow?The American People-to-people Education Delegation will be leavingtomorrow morning.There'll be some rooms for you to choose from.
B：All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have asound sleep.
A：Be sure.I'll make a note of that.Everything will be taken care of.And if there is anythingmore you need，please let us know.
Dialogue B
A：Good evening，ma'am.Did you ring for service?What can I do for you?
B：Yes.The light in this room is too dim.Please get me a brighter one.
A：Certainly，sir.I'll be back right away…Do you mind if I move your things?
B：Oh，no.Go ahead.
A：Thank you…How is the light now?
B：It's much better now.Thank you.
A：You're welcome.And if you need any other things，please let us know.
B：Ah，yes，the room is too cold for me.I feel rather cold when I sleep.Can you turn off theair-conditioning?
A：(Checks)The air-conditioning is already off，ma'am.
B：Maybe I'm getting a cold.
A：Would you like an extra blanket?
B：OK.And would you please get me some hot water，too?I think I need to take somemedicine.
A： Certainly，ma'am.I'll be right back…here is a blanket，and hot water for you.Anythingelse?
B：No，thanks.
A：Good night，ma，am.
處理酒店投訴英語情景對話詞語解釋
elevator n.電梯
corridor n.走廊，回廊
delegation n.代表團
extra a.額外的，外加的
blanket n.羊毛毯，毯子，毛氈
處理酒店投訴英語情景對話重點句子
128.Can you change the room for me? It's too noisy.
能給我換個房間嗎?這兒太吵了。
129.My wife was woken up several times by the noise the baggage elevator made.
我妻子被運送行李的電梯發(fā)出的嘈雜聲弄醒了幾次。
130.She said it was too much for her.
她說這使她難以忍受。
131.I'm awfully sorry，sir.
非常對不起，先生。
132.I do apologize.
我向您道歉。
133.No problem，sir.
沒問題，先生。
134.We'll manage it，but we don't have any spare room today.
我們會盡力辦到，但是今天我們沒有空余房間。
135.Could you wait till tomorrow?
等到明天好嗎?
136.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.
我希望明天晚上我們能呆在一套安靜的房間里睡個好覺。
137.And if there is anything more you need， please let us know.
如果還需要別的什么東西，請告訴我們。
138.The light in this room is too dim.
這房間里的燈光太暗了。
139.Please get me a brighter one.
請給我換個亮的。
140.Certainly，sir.I'll be back right away.
好的，先生，我馬上就回來。
141.The room is too cold for me.I feel rather cold when I sleep.
這房間太冷了，我睡覺時感到很冷。
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