雅思優(yōu)質(zhì)服務(wù)口語話題范文
都說顧客就是上帝，在現(xiàn)代的行業(yè)中，想要有很好的發(fā)展，就要保障自己的服務(wù)很優(yōu)質(zhì)，這樣才能保留客戶，下面是雅思優(yōu)質(zhì)服務(wù)口語話題，一起來了解下吧。
雅思優(yōu)質(zhì)服務(wù)口語話題
Describe a time you received good service at a restaurant or a shop.
You should say:
what goods or services you bought;
who you were with when you were served;
why you went there;
and explain why you think their service was good.
解析：
描述在商店或者餐廳享受到的一次非常好的被服務(wù)的經(jīng)歷。這種經(jīng)歷可以是在商店或者餐廳享受到意外的更好服務(wù)，也可以是你遭遇了不好的事情，但是商店和餐廳的服務(wù)幫助了你很多。需要注意描述服務(wù)的體驗(yàn)和感受，解釋你覺得是好服務(wù)的原因。
范文：
I enjoyed an amazing service when I went to a hot-pot restaurant. It belongs to a famous chain of restaurants. I remembered that it happened on one day two years ago. At that time, I suffered a failure in a relationship. I messed around for two whole days at home. In the evening on that day, I walked into a nearby shopping plaza. I had no appetite for any so-called normal dishes and I walked into the hot-pot restaurant. The waitress welcomed me warmly and didn’t show any surprise for a single lady who would like to have a hot-pot feast.
I think she may see through that something bad happened on me from my look. She suggested a wonderful set meal for me and offered some fresh fruits for me. I felt a little bit flattered and began to say a lot of “thank you” back. When I was having the meal, she put a big doll to the opposite of my seat and said: “Enjoying your meal. She is your companion. ” I couldn’t help bursting out laugher. When I checked out, she even gave me a discount and said slowly: “Be happy. Nothing is a big deal but you are. ”
I have to admit that I wanted to cry out for a moment. I felt that I was highly respected, cared and loved by a stranger. She didn’t ask anything but she knew much more than I thought. Actually, this was the best service I experienced. She showed professional service attitude to an “abnormal” customer since usually people who go to hot-pot restaurants are in groups, or with friends.
She didn’t show any surprised expression to me. Above that, she offered super considerate and nice service all the time. She even tried her best to comfort me in the end, giving me a discount or saying some encouraging words. She did more than a standard and qualified service requires. After leaving the restaurant, I recognized that I was back to the track of normal state suddenly. I will appreciate the experience forever.
雅思口語描述一次優(yōu)質(zhì)服務(wù)
Describe an experience on good service in a shop or a restaurant.
When you received it
Where you received it
What service it is
And explain why you think it was good service.
范文：
Let me talk about the experience in an Apple Store. I had a small MacBook Pro which I had used for three years. One day in April, the machine could not work without warning. I tried various methods but couldn’t solve the problem, so I sent it to the nearest Apple Store, which was located in the Wangfujing. That shop was newly-opened and it was quite spacious and there were not many people waiting. There was a young man who took mylaptop, and checked it thoroughly. He asked several questions politely about when the machine was black screen, and what I was doing the last time the computer was fine.
After a couple of minutes, he advised me that the hardware of the machine was good, and there was something wrong with the software, and it was best to reinstall the operating system, which would take me ten minutes before it was finished and reminded me that all the data in the computer would be erased. After I agreed with his suggestion, the shop assistant immediately started to install the latest operating system for me. Several minutes later, thanks to him, my laptop was reborn.
I was quite satisfied with the service the young man provided, he was obviously well-trained, and he was quite patient to fully understand what problem was with my computer and used his professional skills to deal with it. Besides, he was very proficient in his field, and seemed very reliableto me.
重點(diǎn)詞匯：
Warning 警告，警示
Spacious 寬敞的
Laptop 筆記本電腦
Thoroughly 完全的
Hardware 硬件
Software 軟件
Reinstall 重裝
Erased 抹去
Proficient 熟練的
Reliable 可靠的
雅思口語考試介紹你接受過的優(yōu)質(zhì)服務(wù)
Describe a good service you received
You should say:
What the service is
When you received it
Who you were with
How do you feel about it
我要說的優(yōu)質(zhì)服務(wù)是由海底撈的服務(wù)員提供的。那大概是半年前，我和自己的同學(xué)剛剛結(jié)束大學(xué)三年級的期末考試，急需一場大餐來彌補(bǔ)自己因?yàn)榭荚嚩軅男撵`。于是我們選擇了非常受歡迎的海底撈。
The good service I am going to talk about is provided by a waiter in Haidilao, a famous hotpot restaurant in China. It was about half a year ago when my classmates and I had just finished our exams of the senior year in college and decided to have a feast to compensate our wounded heart. We chose the popular Haidilao as our venue.
在那里，我受到最好的服務(wù)。服務(wù)員看我?guī)е坨R，等我剛剛坐下，就遞上擦眼鏡的濕巾。并且給幾個(gè)玩手機(jī)的同學(xué)準(zhǔn)備了小的塑料袋，防止火鍋的湯濺到屏幕上。點(diǎn)菜的時(shí)候，他聽到我不時(shí)的清嗓子，并且打噴嚏，就問我是不是感冒了。我說是的。過了一會，他端著一碗姜湯過來，說這是店里特意為我做的，希望我喝了之后趕緊好起來。在中國傳統(tǒng)醫(yī)學(xué)中，姜被認(rèn)為是治療感冒的良藥。
There, I received the best service I had ever had. The waiter saw that I was wearing glasses. He handed me wet wipes to clean them as soon as I was seated. He also gave us small plastic bags, in which we could slide our cellphones, in case the hotpot soup splashed on the screens.
When I was ordering dishes, he noticed that I constantly cleared my throat and sneezed now and then. He gently asked if I had a cold and I said yes. This article is from Laokaoya website. Do not copy or repost it. A moment later, he served me a bowl of ginger soup, which is believed to be the cure of cold in traditional Chinese medicine, and said it was on the house, hoping I could recover soon.
我非常喜歡海底撈的服務(wù)，不是因?yàn)樗赓M(fèi)提供了許多物品，而是你能感受到那里的服務(wù)員是真正關(guān)心你的。他們會考慮給你帶來不方便的事情，并且設(shè)法去解決。
I really enjoy the service in Haidilao, not because it provided a lot of small useful items, but because you could feel that the waiter there truly cared about you. They took all the troubles into account and tried to fix them. That is why I think their service is good.
雅思口語中優(yōu)質(zhì)服務(wù)怎么描述
Describe an occasion where you received a good service from a company or shop
You should say:
What the service was
When and where it happened
Whom you were together with
How you felt about it
And explain why you think it was good service
范文：
Two years ago, I succeeded in returning a broken sweater to customer service at ABC store in Canada with my friend. I was very satisfied with the returning service there. It could be the best returning experience I've ever had.
I bought a sweater from ABC store two years ago and washed it immediately after buying it. However, I found it's broken after being washed on the same day. I took this sweater to the store, wishing I could return it by some luck because usually clothes couldn't be returned or exchanged after being washed. The lady was so nice.
She apologized immediately after listening to my request. She said it's their quality problem and promised to refund in 3 business days. She apologized again for the poor quality and shopping experience. I didn't expect it could be solved so smoothly and easily. I would like to shop there again just for their great service.
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